Delivery and Returns
See below for information about the delivery & returns options in your country.
Delivery Information
Orders received before 11:00AM EST will ship the same day. If product ordered is out-stock or back-order, the previous rule does not apply. Orders received after 11:00AM EST will ship the next business day. Orders are processed Monday – Friday.
Orders placed after 11:00AM EST Friday will ship the following Monday, including holidays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Supplies Plus or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Damaged in Shipment? Please save the item(s) and packaging, then notify us at csr@suppliesplustore.com
Orders Less Than $99
A $8.50 Standard shipping fee is charged, on orders totaling less than $99 before tax and shipped to one address within the continental United States.
Orders of $99+
No shipping and handling is charged for standard ground delivery on orders of $99 or more before tax.
Shipping Policy Exceptions
Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will apply for all orders to Alaska and Hawaii and Puerto Rico. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may be applied.
Supplies Plus only accepts orders for shipments within the continental US, Alaska, Hawaii and Puerto Rico. Orders to international destinations will not be processed. Supplies Plus does not ship to PO Box addresses.
Customer Service
Our mission is to make your job done right!
Returns Information
30 DAY SATISFACTION GUARANTEE
If any product does not satisfy your needs, or if the product arrives damaged, it may be returned within 30 days of order receipt for a full product refund less return shipping. Before sending your item back, email us at csr@suppliesplustore.com for your Return Material Authorization (RMA) Number. Returned merchandise must be in its original box, in new condition and include all instructions, and the invoice or packing slip. If the returned merchandise does not meet these conditions, a restocking fee of up to 35% will be applied to your refund amount.
Return Address: 13473 NW 19th Ln, Miami, FL 33182, USA
Chemicals, Lubricants, Hazardous Material are not returnable.
Return of products that are defective due to manufacturing have 30 days from the date of purchase to be exchange, after that time please contact the manufacturer – consult us for help, if needed.
How do I make a return?
Except as otherwise described below, if you are not satisfied for any reason, products may be returned within 30 days of shipment for a full credit or exchange (if the product is undamaged or unopened). When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging. See our Terms and Conditions for more information.
Return Material Authorization (RMA)
You can expect a reply from Supplies Plus Store in your email inbox within 24 hours. We will email you a shipping label and return authorization number.
Additional Returns Information
Please read carefully the returns cost and fees, some conditions apply.
Returns Fee
Returns received at Supplies Plus without an RA number, may be assessed a 25% processing fee that will be deducted from any credit due. Return Shipping fee will be deducted from the amount credited. In Case the return is for a factory defective item, a full diagnostic will be done to assess a full refund or extra charges up to 50% of the order will be apply.
Ineligible Items to Return or Refund
The listed categories are not returnable and refundable, please make sure the selected item is what you are looking for.
- Chemicals
- Lubricants
- Hazardous Material
Return of products that are defective due to manufacturing have 30 days from the date of purchase to be exchange, after that time please contact the manufacturer – consult us for help, if needed.