Last updated: Nov 26th 2020
Our website address is: http://www.suppliesplustore.com This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
Application information contained in this site is written as a general guide.
Supplies Plus. has neither liability nor can they be responsible to any person or entity for any misunderstanding, misuse, or misapplication that would cause loss or damage of any kind, including the loss of rights, material, personal injury, or alleged to be caused directly or indirectly by the information contained in this site.
Supplies Plus. does not assume and expressly disclaims any obligations to obtain and include any additional information. The reader is expressly warned to consider and adopt all safety precautions that might be indicated by activities herein, and to avoid all potential hazards. By following any instructions contained herein, the reader willingly assumes all risks in connection with such instructions.
Information contained on this site only for use by formally trained competent technicians practicing within the HVAC/R, weatherization, and energy auditing community.
Supplies Plus. does not condone homeowners working on or testing their own equipment.
The manufacturers’ installation, operation, and service information should always be consulted, and should be considered the first and best reference for installing, commissioning, and servicing equipment. Supplies Plus. assumes no liability for typographical errors or omissions of information on this site.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Supplies Plus. Copyright © 2020, ALL RIGHTS RESERVED. Supplies Plus ® is registered trademark of Supplies Plus. and used with explicit permission. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept the following credit cards: Visa, JCB, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Supplies Plus. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Supplies Plus. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order BY CALLING US at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology. Supplies Plus. is PCI complaint and does not retain Credit Numbers. All credit card transactions occur on state of the art, secure third-party servers.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions on our website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the our website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
If any product does not satisfy your needs, or if the product arrives damaged, it may be returned within 30 days of order receipt for a full product refund less return shipping. Before sending your item back, you must call our office at 7867865593 3055924511 for your Return Material Authorization (RMA) Number. Videotapes, DVDs, audiotapes, computer software (once opened), forms, reports, custom orders and leased items are not returnable. Test chemicals, once opened are not returnable. Downloads are non-refundable.
Returned merchandise must be in its original box, in new condition and include all instructions, and the invoice or packing slip. If the returned merchandise does not meet these conditions, a restocking fee of up to 25% will be applied to your refund amount.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase, after that time please contact the manufacturer – consult us for help, if need be. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Combustion analyzer sensors and CO monitors, once opened, are not eligible for return. warranty statement.
Shipping Time — Most orders received before 1:00PM EST will ship the same day, provided the product ordered is in stock. Most orders received after 1:00PM EST will ship the next business day. Orders are processed Monday – Friday.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Supplies Plus or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Supplies Plus shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the states of Ohio and Pennsylvania. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes, if any.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Supplies Plus shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Supplies Plus shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Supplies Plus shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Availability is broken down into three different status messages. Shipping time is determined by the shipping method you selected when you submitted your order.
- This item is in stock and will ship within 1-2 business days if ordered by 1 pm Eastern Standard time (USA)
Available for Order
- This item is temporarily out of stock but we are still accepting orders. This item will ship as soon as it is available.
Out of Stock
- This item is out of stock and unavailable at this time.
Supplies Plus will gladly receive any merchandise you would like to return, provided it meets the guidelines in our Return Policy. You can return merchandise by shipping it to our Distribution Center, or by dropping it off at our pickup counter.
For Supplies Plus Online Returns:
If you are shipping the product back to us, contact Customer Service first.
Returns for orders being shipped back require an RMA (Return Merchandise Authorization) Number. To obtain an RMA Number, contact Customer Service.
When you call, please provide the Customer Service Support Representative with:
- Order Number
- Name or Description of each product
- Nature of the problem
- After the Customer Support Representative has taken the necessary information, he or she will process it and provide you with an RMA Number. No returns will be accepted without an RMA Number.
After you have obtained your RMA Number, follow the appropriate steps to return the merchandise.
Return by Shipping
Pack the item securely in the original packaging. Include all contents of the original package such as manuals, discs, cables, etc. Returns may be subject to a restocking fee depending on the condition they are returned in.
In the package, place a copy of the packing list that came with your order. Keep the original packing list for your records. If you do not have the packing list, you will need to include the following information:
- Order Number
- Billing Name
- Billing Address
- Ship your return to our Distribution Center. We recommend the Postal Service, UPS or Federal Express. All shipping charges must be prepaid and the shipment must be insured for the full value of the merchandise being returned.
Address you package to:
RMA # (INSERT YOUR NUMBER HERE) *
13473 NW 19th Ln
- Keep the shipping tracking number. This number will identify the receiving date of your package.
- Your refund will be in the form of your original payment (on the same credit card as the original purchase) and will take up to 14 days to process. Depending on the cycle of your credit / debit card, it may take up to two cycles for the credit to be applied to your account.
*NOTE! Returns cannot be accepted without an RMA number. DO NOT write RMA number on product or product packaging.
Combustion analyzer sensors and CO monitors, once opened, are not eligible for return.
“We specialize in having technically competent and knowledgeable people at the other end of the phone.”
Looking for a particular product or have a question? Please feel free to contact us directly using the following methods.
- Call us 3055924511 3058880286
- Send us a message7867865593
- Email us at firstname.lastname@example.org
- Use our LiveChat feature in the lower right-hand corner to chat with us directly or leave us a message
We stand by our Low Price Promise!
Find a more competitive price on a product? Let us know about it. We strive to give you the lowest cost delivered to your doorstep of any competing supplier. Contact us for special discounts for bulk orders, students, home performance, education, and wholesale accounts.
13473 NW 19th Ln